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Changes for page Alder Support Center

Last modified by superadmin on 2026/09/01 18:27
From version 14.1
edited by wiki admin
on 2026/08/25 00:06
Change comment: There is no comment for this version
To version 8.1
edited by wiki admin
on 2026/08/20 21:02
Change comment: There is no comment for this version

Summary

Details

Page properties
Title
... ... @@ -1,1 +1,1 @@
1 -Alder Support Center
1 +Home
Content
... ... @@ -1,172 +1,33 @@
1 -{{velocity}}
2 -## ===========================================================================
3 -## Alder Support Center - customer home page (v5)
4 -##
5 -## This page supplies the markup that alder-theme.css styles. The stylesheet
6 -## alone cannot produce the hero or the category cards: they are content, and
7 -## they live here.
8 -##
9 -## EVERYTHING ON THIS PAGE IS COMPUTED FROM THE WIKI'S REAL CONTENT.
10 -## The category cards show article counts queried at page load, and a category
11 -## with no published articles is not rendered at all. That is deliberate: the
12 -## customer site fills up one deliberate publish at a time, and a card
13 -## promising "24 articles" that leads to an empty space is worse than no card.
14 -##
15 -## TO ADD OR RENAME A CATEGORY: edit the $cats list below. 'space' must match
16 -## the real space name on this wiki (which the publish step creates from the
17 -## department name on the employees wiki). 'label' is what the customer sees,
18 -## so it can and should differ - internal department names like
19 -## "F-O-R-C-E Department" must never appear on this site.
20 -##
21 -## This page needs script rights to save, which means an administrator. If the
22 -## cards and counts vanish after someone edits it, that is why.
23 -## ===========================================================================
1 +~(% style="text-align:center" %)
2 +~[~[image~:alder-equipment.png||alt="Alder home security equipment: panel, sensors, camera and mobile app" width="620"]]
24 24  
25 -## SHOW EMPTY CATEGORIES?
26 -## false (default) - a category with no published articles is hidden. The
27 -## page tells the truth about what is actually here.
28 -## true - all six cards render regardless, without counts. The
29 -## page looks complete, but a customer clicking a card
30 -## lands on an empty space. Only set this true if you are
31 -## about to publish into these categories anyway.
32 -#set($showEmpty = false)
4 +~= Alder Support Center =
33 33  
34 -#set($cats = [
35 - {'space': 'Tech Support',
36 - 'label': 'Panels & Troubleshooting',
37 - 'blurb': 'Arming, disarming, passcodes, sensors, cameras, and fixing common faults.',
38 - 'c': '#1679AC', 't': '#E6F3FA',
39 - 'd': 'M4 3h16v18H4zM8 8h8M8 12h8M8 16h4'},
40 - {'space': 'Billing',
41 - 'label': 'Billing & Account',
42 - 'blurb': 'Payments, plan changes, moving home, and questions about your account.',
43 - 'c': '#2C6E8F', 't': '#E8F1F6',
44 - 'd': 'M2 5h20v14H2zM2 10h20M6 15h4'},
45 - {'space': 'Customer Service',
46 - 'label': 'Getting Help',
47 - 'blurb': 'Account changes, service options, and how to reach us.',
48 - 'c': '#0E8F6F', 't': '#E4F5EE',
49 - 'd': 'M12 3a9 9 0 019 9v5a2 2 0 01-2 2h-2v-6h4M12 3a9 9 0 00-9 9v5a2 2 0 002 2h2v-6H3'},
50 - {'space': 'Digital Care',
51 - 'label': 'App & Smart Home',
52 - 'blurb': 'The Alder app, Alexa, Google Home, smart locks and automations.',
53 - 'c': '#7A5AF0', 't': '#EFEBFE',
54 - 'd': 'M3 10l9-6 9 6v9a2 2 0 01-2 2H5a2 2 0 01-2-2zM9 21v-7h6v7'},
55 - {'space': 'Loyalty',
56 - 'label': 'Your Service',
57 - 'blurb': 'Moving, upgrading, and getting the most out of your system.',
58 - 'c': '#C7761B', 't': '#FDF1E3',
59 - 'd': 'M13 2L4 14h7l-1 8 9-12h-7l1-8z'},
60 - {'space': 'General',
61 - 'label': 'Everything Else',
62 - 'blurb': 'Guides and notices that do not fit anywhere else.',
63 - 'c': '#C4436B', 't': '#FCE9EF',
64 - 'd': 'M12 3l7 3v6c0 4.2-2.9 7.7-7 9-4.1-1.3-7-4.8-7-9V6l7-3z'}
65 -])
6 +Welcome to the Alder help center. Search using the magnifier in the top bar, or browse topics in the ~*~*Navigation~*~* panel on the left.
66 66  
67 -## Same count query the employees home page uses. Counting pages in the space
68 -## and its sub-spaces, excluding the space home itself.
69 -#set($countQuery = "select count(doc.fullName) from Document doc where (doc.space = :s or doc.space like :p) and doc.name <> 'WebHome'")
70 -#set($live = [])
71 -#set($total = 0)
72 -#foreach($c in $cats)
73 - #set($n = $services.query.xwql($countQuery).bindValue('s', $c.space).bindValue('p', "${c.space}.%").execute().get(0))
74 - #if($n > 0 || $showEmpty)
75 - #set($ignore = $c.put('n', $n))
76 - #set($ignore = $live.add($c))
77 - #set($total = $total + $n)
78 - #end
79 -#end
8 +~{~{info}}
9 +~*~*We're updating our help center.~*~* Articles are being reviewed and published progressively, so you may see fewer topics here than usual. If you can't find what you need, call us using the numbers below and we'll help you directly.
10 +~{~{/info}}
80 80  
81 -{{html clean="false"}}
82 -<style>
83 -/* The hero is the top of this page, so the wiki's own page title would sit
84 - above it. Scoped to this page by living in this page's content. */
85 -#document-title{display:none}
86 -#xwikicontent > p:empty{display:none}
87 -</style>
12 +~== Contact us ==
88 88  
89 -<div class="alder-hero">
90 - <h1>How can we help?</h1>
91 - <p>Search our guides, or browse by topic below. Most questions are answered in under a minute.</p>
92 - <form class="alder-search" action="$xwiki.getURL('Main.Search', 'view')" method="get">
93 - <input type="text" name="text" placeholder="Search for an article, e.g. low battery">
94 - <button type="submit">Search</button>
95 - </form>
96 - <div class="alder-pills">
97 - <a href="$xwiki.getURL('Main.Search', 'view', 'text=arm+disarm')">Arm and disarm</a>
98 - <a href="$xwiki.getURL('Main.Search', 'view', 'text=low+battery')">Low battery</a>
99 - <a href="$xwiki.getURL('Main.Search', 'view', 'text=communication+failure')">Communication failure</a>
100 - <a href="$xwiki.getURL('Main.Search', 'view', 'text=passcode')">Change my passcode</a>
101 - </div>
102 -</div>
103 -{{/html}}
14 +~|=~(% style="width:190px" %)Customer Service|~(% style="font-size:1.25em" %)~*~*800.710.1289~*~*|Questions about your account, billing, or equipment.
15 +~|=Sales|~(% style="font-size:1.25em" %)~*~*877.686.3120~*~*|New systems, upgrades, and service options.
16 +~|=Website|~[~[alder.com>>https:~/~/alder.com/]]|Products, plans, and company information.
104 104  
105 -#if($live.isEmpty())
106 -{{info}}
107 -**We're building out our help center.** Articles are being reviewed and published progressively, so there is not much here yet. If you can't find what you need, call us using the numbers below and we'll help you directly.
108 -{{/info}}
109 -#else
110 -== Browse by topic ==
18 +~== Looking for something specific? ==
111 111  
112 -{{html clean="false"}}
113 -<div class="alder-cats">
114 -#foreach($c in $live)
115 - <a class="alder-cat" href="$xwiki.getURL("${c.space}.WebHome")" style="--c:$c.c;--t:$c.t">
116 - <span class="alder-cat-ico">
117 - <svg viewBox="0 0 24 24" width="21" height="21" fill="none" stroke="$c.c"
118 - stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round"><path d="$c.d"/></svg>
119 - </span>
120 - <h3>$c.label</h3>
121 - <p>$c.blurb</p>
122 -#if($c.n > 0)
123 - <span class="alder-cat-count">$c.n article#if($c.n != 1)s#end</span>
124 -#end
125 - </a>
126 -#end
127 -</div>
128 -{{/html}}
129 -#end
20 +~* Use the search icon in the top bar to search all published articles.
21 +~* Browse by topic using the ~*~*Navigation~*~* panel on the left.
22 +~* Still stuck? Call Customer Service on ~*~*800.710.1289~*~* and we'll help.
130 130  
131 -## ---------------------------------------------------------------------------
132 -## Recently added. Real data, not a curated list - "most read" would need view
133 -## statistics we do not collect, and inventing a popularity order would be
134 -## making something up on the customer's home page.
135 -## ---------------------------------------------------------------------------
136 -#set($spaceNames = [])
137 -#foreach($c in $cats)
138 - #set($ignore = $spaceNames.add($c.space))
139 -#end
140 -#set($clause = "")
141 -#foreach($s in $spaceNames)
142 - #set($clause = "${clause} or doc.space = '${s}' or doc.space like '${s}.%'")
143 -#end
144 -#if($clause != "")
145 - #set($whereClause = $clause.substring(4))
146 - #set($recentQuery = "where doc.name <> 'WebHome' and (${whereClause}) order by doc.date desc")
147 - #set($recent = $services.query.xwql($recentQuery).setLimit(6).execute())
148 -#else
149 - #set($recent = [])
150 -#end
24 += Alder Support Center =
151 151  
152 -#if(!$recent.isEmpty())
153 -== Recently added ==
26 +Welcome to the Alder help center. Search using the magnifier in the top bar, or browse topics in the **Navigation** panel on the left.
154 154  
155 -{{html clean="false"}}
156 -<div class="alder-list">
157 -#set($i = 0)
158 -#foreach($ref in $recent)
159 - #set($i = $i + 1)
160 - #set($rdoc = $xwiki.getDocument($ref))
161 - <a href="$rdoc.getURL('view')">
162 - <span class="alder-num">$i</span>
163 - <span>$escapetool.xml($rdoc.plainTitle)</span>
164 - </a>
165 -#end
166 -</div>
167 -{{/html}}
168 -#end
169 -{{/velocity}}
28 +{{info}}
29 +**We're updating our help center.** Articles are being reviewed and published progressively, so you may see fewer topics here than usual. If you can't find what you need, call us using the numbers below and we'll help you directly.
30 +{{/info}}
170 170  
171 171  == Contact us ==
172 172  
... ... @@ -174,3 +174,8 @@
174 174  |=Sales|(% style="font-size:1.25em" %)**877.686.3120**|New systems, upgrades, and service options.
175 175  |=Website|[[alder.com>>https://alder.com/]]|Products, plans, and company information.
176 176  
38 +== Looking for something specific? ==
39 +
40 +* Use the search icon in the top bar to search all published articles.
41 +* Browse by topic using the **Navigation** panel on the left.
42 +* Still stuck? Call Customer Service on **800.710.1289** and we'll help.